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Serving customer since 1978
TEL: +66 - 22254565 - 66
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Home > Policies

Our Policies


Following are our policies which we have drawn cosidering the maximum benefits provided to our valued customers. We request you go through each carefully and also refer to our FAQs section for more information. However, if you still have any further queries our doubts in your mind, please feel free to contact us by phone or email. We shall be glad to answer your questions.

Ordering Policy

There is no minimum ordering policy on our website. You are welcome to place orders for any amount you like. However, retailers or wholesalers who wish to place large orders are requested to contact us via email with the exact quantities required in per design. We shall consider the enquiries on case by case basis and get back to you with our best offers. As a general guideline, we automatically give further 10% discount on the prices displayed on our website for orders that are 10 pcs or above per design. This quantity is considered as wholesale. Further discounts can be considered on the quantities ordered or on the total invoice value.

For customers who wish to place orders in their own required designs we are obliged to charge for the initial costs involved in making the master moulds and samples.

Kindly note we do not send any free samples on request. Any required samples have to be paid for.

Shipping Policy

We usually ship orders within the next working day after receipt of the payment confirmation from our bank or Paypal. However, if particular ordered items are not in our stock it will take up to one week for us process and ship the order. (Usually within next 3-4 days if we are not overloaded with previous orders).

We will always provide you with the scanned copy of postal / courier receipt or airway bill for your online tracking convenience.

If the products ordered are of your own designs, the estimated shipping dates will be informed to you after you have received and approved the counter samples.

Kindly note we are not liable for any customs clearance delays or seizures at your end.

Payment Policy

Payment for all orders placed via our website or by email confirmation has to be made prior to shipment. We shall not process the order until we have received payment confirmation from our bank or Paypal. For large wholesale orders and for our returning customers we can consider a deposit on case by case basis. However, a minimum deposit of 50% of the total invoice value has to be made in advance and the balance prior to shipping of merchandise.

Cancellation / Return / Refund Policy

We always check, clean and neatly package all our products prior to shipping. However, if you must return the merchandise after you have received for any reasons, kindly note this is accepted by us only in the following cases...

  1. If the merchandise was damaged when it was delivered to you.
  2. If the design was not as per what you had ordered with us.
  3. If the specifications were not as per the samples that you had ordered with us. (in case of your own given designs)
  4. If the merchandise was sent to you at a much delayed date as per stated in our pro forma Invoice. (not calculating the delays caused due to lost parcel in transit or at customs clearance at your end)
In any of the above cases you the right to return the merchandise provided you have not worn it and shipped back to us within a week’s time after receipt.

We reserve the right to replace the merchandise in proper order again or refund the amount at our own discretion.

Should the packet get lost during transit a complete enquiry has to be made at both the ends and only if either the shipper or consignee is able to produce a letter from the postal or courier we will reship the entire order again. Failure to do so does not bind us in anyway to reship the order. This decision is at our discretion which will be considered on case by case basis.

If you decide to cancel the order for any reason after the payment has been made, we reserve the right to deduct 25% of the invoice value if the merchandise ordered were from our website. In cases of merchandise that are under production as per your own required designs, or wholesale orders of our designs, we reserve the right to decline your cancellation request and will not refund the payment or deposit made to us. All cancellations will be considered on Case by case basis at our discretion.

Privacy Policy

We have very strict policies for all our client's personal information and order history. Your personal information is kept very confidential. We do not sell, rent, barter or trade e-mail addresses. No information is ever distributed to leaked to any third party under any circumstances. We shall not send you any spam messages or ask you about your credit card information. You will receive our newsletters only if you have subscribed for it. You are free to delete your account at anytime you wish to.

Security Policy

We want your shopping experience to be enjoyable and secure. The purchase area of our site is secure. This means that any credit card information you provide to our payment system is protected by high encryption. With regard to overall security, we use industry standard state of the art encryption technologies when transferring and receiving data exchange within our site. The facilities that house our server are physically secured to protect against loss, misuse or alteration of all data and information collected.

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