Frequently Asked Questions
Q: What is the difference between natural gemstones and synthetic gemstones?
A: Natural gemstone is grown from a natural gem seed. It has a lot of impurities, shape is not perfect and some of them are not flawless but this is a lot valuable and costly than that of synthetic. Good example is Ruby and Diamond.
Synthetics gemstone is a lab-created gemstones and since it is a man-made stone it is more likely to be perfect and flawless because of the controlled condition inside the laboratory. This is much cheaper and less valuable than that of natural gemstones.
Q: How can I differentiate natural from synthetic gemstones?
A: Even a gemologist’s naked eye couldn’t tell the difference between natural and synthetic gemstones unless tested in the laboratory and of course the most obvious way to know it is the pricing. Better check with the trusted and experienced gemologist so you won’t have any hesitations.
Just for your quick reference: Majority of natural gemstone has its own inclusion defect and flaws. This is the major indication of earth-mine natural gemstone. Of course clean natural gemstone is rarely sometime available in the market but it is called gem quality as the prices are hundreds of times more expensive than our commercial quality.
Q: How long does it take for me to receive my order?
A: If your order items are in stock, we can ship you immediately. In case, of shortage of stock we shall manufacture it for you. Normal production takes two weeks for shipping.
Q: What company do you use for shipping?
A: All Order are shipped by Thailands Registered Postal Services.
Another method we usually recommend for order value of over US$200 is by FedEx pack (US$ 30) for packets not exceeding
Q: What forms of payment do you accept?
A: We accept Paypal, Credit cards (Master Card & Visa), Bank wire transfer and Western Union.
Q: What if an item is out of stock?
A: Due to the ever changing nature of our inventory we are frequently adding and selling items from our store. In case, we are out of stock, we shall inform you the exact delivery date by mail.
Q: Can you make a presentable packaging for my order or do you do gift wrapping?
A: Yes. We will put the jewel in a lovely gift box. You will only pay for the box and no other extra cost.